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PRIVACY POLICY
STAR HOLIDAY & TOURS understands that your privacy is very important to you. That is why we are committed to protecting and respecting the privacy of all users of the sites, applications and any other services we provide (our “Services”).
The Privacy Policy, which is provided below, explains the information and personal data we may collect from you as well as how we can use or share any information we have collected or provided. Note that we only describe our own practices. This policy does not apply to third parties, including other companies with which you may interact within or through our services.
When using and providing information through our Services, you accept and agree to process your information in accordance with this Privacy Policy, our Cookies Policy, Terms of Use of the Website.
Read the whole policy carefully. When you sign up or use our sites, apps, and services, you agree to the practices described below.
In accordance with the Data Protection Act 1998 (the Law), the data administrator is STAR HOLIDAY & TOURS, a company registered in Romania under the company number RO30226523 and we have the social headquarters Bucharest, Sector 3, Blanari St.no.23, 3rd Floor.
If you do not understand any part of the policy or if you have any questions, feel free to contact us at info@romaniantrip.ro.
The information we can collect from you
We can collect and process the following data about you:
The information you provide us, such as your name, address, e-mail address and telephone number, age, username, password and other registration information, financial information and credit card, personal description, details about your household or business, you may also have any information about yourself or your property disclosed in your photos and / or video and / or audio, or your property and any persons or objects with them which you provide to us or which the service provider receives or registers before, and / or after providing the services in accordance with the terms and conditions of the service and any other information you choose to offer voluntarily when:
– Register with us and visit our sites and / or our apps
– Create an account on our sites and / or our apps
– Submit a reservation request through our websites and / or our apps;
– Make a reservation / order through our websites and / or our apps and during the service itself;
– Complete a contact or inquiry forms or providing information through our websites and / or our applications;
– Subscribe to receiving any newsletter that we can offer from time to time;
– Complete any voluntary inquiries that we may ask you to attend from time to time.
– Submit feedback through our site and / or our apps;
– Respond to our marketing communications;
– To correspond with us by phone, mail, email or instant chat on our sites and our applications (in which case we will keep a record of that correspondence); or
– Report a problem with any of our services.
The information that we may automatically collect each time you visit any of our websites, use any of our applications or account systems:
– Basic demographic information and preferences (if you opted to share demographic data in your Google Account, technical information, including the device type) you are using, network information, your operating system, the type of browser you are using and so on
– Statistical data on the use of actions, patterns, interactions and navigation through our users’ applications and / or websites. Note that this data does not identify any person;
We may also use GPS technology or other localization technology in relation to our applications to determine your current location. Some of our location-based services require your personal data for the function to work. If you want to use this feature, you will be asked to consent to the use of your data for this purpose. You can withdraw your consent at any time by changing your location preferences in your device’s settings menu. We work in close collaboration with third parties (including business partners, technical subcontractors, payment and delivery services, advertising networks, search providers, credit reference agencies, fraud prevention agencies, and debt collection agencies) about you from them.
How we can use your information
We use the information you give us to:
– Manage any account you have with us
– Manage your reservation or reply to the booking request and arrange the delivery of services by your service provider.
– Fulfill our obligations arising from contracts between you and us;
– Provide you with the information, products and services you request from us;
– Communicate with you about any comments, complaints, queries, or feedback you may have about us or about services;
– Allow you to participate in the interactive features of our services when choosing to do so.
– Let us know about any changes to our Terms or Services, let us know any reservation information and send you any information and ads related to your account;
– To ensure that the content on our sites and our apps is presented in the most efficient way for you and your computer and / or device;
– To provide you with information about the goods and services we offer, which we consider to be of interest to you by post, telephone, SMS or e-mail. We will send this information by SMS or e-mail only if:
(i) you gave your consent; or
(ii) the information relates to products and services similar to those sold or previously negotiated for sale to you (and you have not given up receiving such marketing messages); or
(iii) after you have stopped (and / or unsubscribed), you will continue to use our services; or
(iV) where we are permitted to do so by law without consent, for example, if you provided us with a company email address. If you do not want us to use your information in this way, please contact us using our contact form
Specifically, we will provide you with the data of the service provider that is allocated to provide you services for the purpose of providing these services. This information may include (i) the name, address and contact details; (ii) the details of your property and the services you need, along with all the relevant photos you have provided; (iii) the non-binding offer we have provided; and (iv) your payment details.
We use your information about you that we collect automatically to:
– Manage our web sites and applications and for internal operations, including debugging, data analysis, testing, research, statistics and research;
– Improve our sites, applications, and services to ensure that the content is presented in the most efficient way for you and your computer and device.
– Monitor and improve the security, quality and efficiency of our products and services;
– Allow you to participate in interactive features on sites and apps when you choose to do so
– As part of our efforts to keep our sites and applications safe and secure;
– Measure or understand the effectiveness of the advertising we serve for you and others and to provide you with relevant advertising;
– Offer suggestions and recommendations about the goods or services that might interest you and otherwise manage our relationship with our customers.
We use information about you that we collect from other sources, in combination with the information you provide to us and the information we collect automatically. We will use this information only for the purposes mentioned above.
COOKIES
Our sites and our apps use cookies to distinguish you from other users. This helps us give you the best possible experience when browsing our sites and apps, and also enables us to improve our services. For detailed information about the cookies we use and the purposes for which we use them, please see our Cookies Policy.
Where we store and process your information. By using our services, you have authorized us to process your information from anywhere else or our partners are doing business.
All information you provide is stored on our secure server in Romania. We have a security level appropriate to the nature of the stored information and the damage that might result from a security breach.
The data we collect from you can be transferred and stored at a destination outside of the European Economic Area (EEA). It may also be processed by non-EEA staff working for us or one of our suppliers. This staff may be involved, among other things, in processing your booking, processing payment details, and providing support services. By submitting your personal data, you agree to this transfer, storage or processing. We will take all reasonable steps to ensure that your data is treated in a safe manner and in accordance with this privacy policy.
If we have given you (or have chosen) a password that allows you to access certain parts of our sites or our applications, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.
We maintain the cross-border transfer of personal information to a minimum. In cases where we transfer any personal information to countries outside your country of residence, we ensure that the information is transferred in accordance with this privacy policy and in accordance with the applicable laws.
Unfortunately, the transmission of information over the Internet is not entirely secure. While we will do our best to protect your personal data, we can not guarantee the security of your data submitted to our sites or our applications; any transmission is at your own risk. Once we receive your information, we will use strict procedures and security features to try to prevent unauthorized access.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to third parties:
– If we sell or buy any business or goods, in which case we may disclose your personal data to the potential seller or buyer of such business or goods;
– If a substantial part or amount of STAR HOLIDAY & TOURS assets or the assets of our group of companies are acquired by a third party. In this case, the personal data we hold about our clients will be one of the assets transferred;
– If you do not make the payments you owe in relation to the services you have provided from your service provider, in which case we may disclose your personal data to credit reference agencies and fraud prevention agencies for the purpose of preventing fraud. We can also divulge your personal data to debt collection agencies that can use your information to track your locations and recover debts. The information we provide to such agencies may in turn be provided by these agencies of other organizations that can use your personal data to perform similar checks. Information registered by fraud prevention agencies can be accessed by organizations in other jurisdictions;
– Protect customers and / or any third parties;
– If we are forced to protect our own rights, property and operations (imposing the performance of the contract or pursuing remedies or limiting the damage that we can sustain).
SECURITY
We undertake to provide personal information and all data we collect from customers. We use physical, technical and organizational security safeguards to help protect the information we have collected from unauthorized access and third parties. However, please note that no server, network or data transmission over the Internet is 100% guaranteed and we can not guarantee the security of the information transmitted via our Web sites, applications and account systems and we do not ensure that we can not prevent this loss or misuse. If you choose to share information with us, you accept this risk.
YOUR RIGHTS
You may ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise your right at any time by contacting us using the contact details in the Contact Us section.
The law gives you the right to access information held about you. Your right of access may be exercised in accordance with the law. Any request for access may be subject to a fee of € 10 to cover costs in order to give you details about the information we hold about you. You may also request that your personal information be corrected if it is false. Our team will respond to requests for access or correction of information within 30 days.
In addition, you can limit the personal information you share. The only way we collect personal information is when you give it to us voluntarily. You can choose to browse specific parts of the romaniantrip.ro website without ever creating an account, buying a service, or otherwise sending personal information. Any personal information provided to us will generally be retained as long as your account is active or as long as it is necessary to provide a service or conduct our business, unless required or permitted by law for a period longer storage.
Links to third-party sites
Our sites may, from time to time, contain links to and from the websites of our partner and affiliate companies. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before submitting personal data to these websites. We welcome any feedback on third-party websites related to our sites.
CHANGES TO OUR PRIVACY POLICY
By submitting your information to us, you agree to the use of this information, as set out in this privacy policy. If we change our Privacy Policy, we will post the updated policy on this page and we will be able to place ads elsewhere on websites and apps (such as the homepage) for a reasonable amount of time so that you are at current changes.
In the case of changes, we will also update the “Last Updated” date at the top of this Privacy Policy. You should occasionally check our Privacy Policy to make sure you are happy with any changes we make. The continued use of the Service as a result of any changes to this Privacy Policy means you accept these changes.
CONTACT US
Questions, comments and requests regarding this privacy policy are welcome and should be addressed to info@romaniantrip.ro
OUR COOKIE POLICY
This site uses cookies. Here’s our policy and answers to some of the most common questions about them:
What is a cookie?
Whenever you visit a website, your device downloads a number of small files called “cookies”. Cookies are widely used to make online services work and work more efficiently, and provide website owners with information about the user experience and the efficiency of their websites. Cookies also allow the site to recognize your device, meaning it can recall your preferences, navigate faster between pages, and other useful activities.
Cookies have many valuable purposes, but you may not allow or limit their use. Most browsers let you manage your cookies in a way that suits you by changing your browser settings. Your browser settings should allow you to disable site-based cookies on sites and prohibit cookies from sites that you do not trust. Please note that disabling cookies or other tracking technologies on our sites may diminish and / or disable some of the features or parts of our web sites, and functionality may no longer work as intended.
If you want more detailed cookie information, you can find everything you need to know at www.allaboutcookies.org and www.youronlinechoices.eu.
Why do we use cookies?
We use cookies on our site to improve your experience when you visit it.
The reasons we use specific cookies depend on what they can do. We use:
1. Authentication Cookies:
Authentication cookies ensure that our sites are working properly. For example, they “say” whether you are logged in or offline, it helps you access the key features of the site and use its services. We may use third-party cookies 1 and 3, depending on how you decide to sign in on our sites.
2. Integrity of security, site and product:
We use cookies to help us keep your account and data safe and secure.
3. Google Analytics and Research Cookies:
We use Google Analytics and Third Party Research cookies to help us improve our site’s performance. They collect aggregate data strictly anonymous to better understand how users use the site to improve them. We can then analyze this data to identify the problematic parts of our site and to improve them.
4. Site features and services:
These cookies keep information about the choices you made when you use our site. These allow you to personalize your experience. Would you like to continue to chat with our customer care team while changing your page, for example? A cookie will allow you to do this. We use cookies 1 and 3 for this feature.
5. Targeting / advertising cookies:
We use third-party remarketing cookies to collect anonymous data about your browsing behavior on your site so that we can provide you with better, more personalized and appropriate ads on third-party sites of all devices you, exactly for the things you are interested in.
WANT TO QUIT? EASY.
You can disable the use of cookies on our sites by disabling cookies in our browser settings. Please note that some of the site’s functionality could not function properly without cookies.
How long are cookies left on your device?
There are two different cookie types in terms of how long they stay on your device and we use both:
1. Persistent cookies:
This type of cookie remains on the device until it expires or wipes it, either manually or automatically. Note that the expiration period for these cookies may vary from hours to an unlimited time.
2. Cookies for sessions:
These only last for one session. When you close your browser, it will be deleted.
Your right to refuse cookies (E.U residents)
If you are a European Union-based user (E.U.), you can refuse to allow cookies to be placed on your device.
How to refuse cookies?
You can usually find information on how to stop your browser from accepting cookies in your browser’s Help menu. You can also often ask your browser to notify you when it receives a new cookie or completely disables the use of cookies.
If you are stuck, try browsing www.allaboutcookies.org for more information about all cookies.
Please note that by denying cookies, you will most likely see that any preferences you have set on our site are lost, and that the site does not work as well. By setting your browser to deny cookies on our site, you can set it to refuse cookies on all websites.
UPDATING OUR COOKIE POLICY
We can update our policy from time to time to reflect technological changes, legislation, the way we operate and operate the business, or, if not, it is necessary and appropriate. Every time we make changes, we will always notify you and show a clear notification here if it changes how we interact with your personal information. We will post details of the smallest changes here in any case.
Any changes will take effect on the date that the policy review is available to our users. We strongly encourage you to review your Privacy Policy and Terms of Use from time to time and note the date of the last update to make sure you are aware of any changes when it was the last policy change and to fully understand the nature of your interactions. with us.
Get other questions about cookies taken over
Do not hesitate to get in touch if you have any questions about our Cookies Policy. You can contact us by sending an e-mail to info@romaniantrip.ro.
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